Support

Email support@siegebloom.com and a person will get back to you. Tell us your device, OS version and the app version (Settings, then About) so we can help faster.

Email support@siegebloom.com with what happened, what you expected, and the region and wave if it was during a run. A screenshot or screen recording helps a lot. You can also tap Settings, then Help, then Export diagnostics, and paste the copied text into your email. It holds device details and recent error codes, nothing personal.

Bought the Full Campaign and it is locked on a new or reinstalled phone? Open any locked region, tap it to open the Unlock sheet, and choose Restore Purchases. Make sure you are signed in to the same Apple ID or Google account you bought it with. The unlock comes back right away and you are not charged again.

Still locked after restoring? Email support@siegebloom.com with the store receipt or order number and we will sort it out.

Is it free?

Yes. The first biome, Meadowmarch, and the Daily Seed on every region are free. The Full Campaign is one optional purchase, and there are no ads, energy timers or loot boxes.

Why do I only get one ranked Daily Seed attempt?

Starting your ranked attempt uses it, even if you quit, so nobody can replay the seed until they get lucky. Every run after that is practice.

My run is not on the leaderboard. Why?

Ranked runs are replayed on our servers before they post. If you finished offline, the run is queued on your phone and counts as soon as you are back online.

How do I keep my progress on a new phone?

On iPhone, use Sign in with Apple in Settings before you switch. On Android, progress stays on the device you play on for now.

When does Siegebloom launch?

Join the waitlist and we will email you the day it is in the stores.

In the game, go to Settings, then Legal & privacy, then Delete account. If you cannot open the game, see how to delete your account or email support@siegebloom.com. Our privacy policy explains what we keep and for how long.